FAQ

We design cases for iPhone models ranging from the 14 to the 16 Pro Max. To confirm your model, openSettings, tapGeneral, thenAbout; your iPhone’s model name will be displayed.

CASEMYARTS cases support MagSafe charging, and their magnetic strength is equivalent to that of Apple’s official cases, featuring strong N52-grade magnets.

CASEMYARTS cases are made from TPU (a soft frame) and PC (a hard backplate). The interior includes corner airbags for impact protection, ensuring both durability and aesthetic appeal.

The cases are resistant to scratches under normal use; however, intentional scraping may damage the design. General daily use should not cause any issues.

Yes, the case’s edges are raised by 1.0 mm above the screen and by 0.5 mm above the camera lens, providing optimal protection.

The magnetic stand is made from aluminium and attaches securely to any MagSafe-compatible case.

Our straps are lightweight yet durable, designed for long-term use without heaviness, and constructed from wear-resistant materials.

Our charms are hand-strung using high-quality, anti-pilling, abrasion-resistant materials to ensure long-term durability.

Easy to care for—simply wipe the surface with a damp cloth.

Our phone charms and lanyards feature a variety of materials, including ABS beads, zinc alloy, acrylic beads, stainless steel, imitation pearls, steel beads, gold-plated copper, and crystal accents. The braided straps are made from durable polyester.

The charms and straps are resistant to fading under normal use; however, prolonged exposure to water or harsh chemicals may reduce their longevity.

Select your preferred colour, choose your phone model, enter your desired text, and pick your favourite font. Once complete, confirm and pay. Orders are shipped within 7 days of production.

Yes, you can preview your design by selecting colours, fonts, and backplate effects until you are satisfied.

Custom orders are produced and shipped within 2–3 business days.

CASEMYARTS offers a 90-day warranty from the delivery date. The warranty covers deformation, glue separation, cracks, severe yellowing, and natural pattern peeling.Excluded from coverageare daily wear, surface scratches, and accidental damage.

Asia: 2-3 business days after dispatch (1-2 days for Hong Kong/China)

North America & Europe: 3-5 business days after dispatch

Other Countries: 7-10 business days after dispatch

*All orders are processed and shipped within 1-2 business days after payment confirmation. *

Products are securely packaged in magnetic boxes to prevent damage during transit.

Standard items are eligible for free returns within 10 days of delivery; customized items are non-refundable.

Our products are made from non-toxic, eco-friendly materials that are safe for both users and the environment.

You can reach us via the website’s live chat or by emailing cs@casemyarts.com. We typically respond within 12 hours.